If you wish to return an item because you have changed your mind about your purchase, DRUMTEK will offer you an exchange voucher or refund provided that:
If these requirements are not satisfied DRUMTEK reserves the right not to offer an exchange, voucher or refund for change of mind returns.
DRUMTEK will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
These products can still be returned if they are faulty.
DRUMTEK will accept product returns and provide you with an exchange, refund or repair where:
Please be aware that data (including, but not limited to, sounds, music & video) may be lost during the repair process of electrical and electronic products.
Goods presented for repair may be replaced by goods of the same type rather than being repaired. This will be most likely determined by the manufacturer under the guidelines of that respective companies ‘warranty returns policy’. Please see our ‘warranty returns procedure’ for goods that fall under warranty assessment.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Website: www.drumtek.com.au
Phone: 03 9482 5550
DRUMTEK, MELBOURNE AUSTRALIA
529 – 535 HIGH ST, NORTHCOTE. VIC, 3070
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note:
The DRUMTEK Returns Policy applies to online purchases. However, instead of the store register receipt as your proof of purchase you will need to present a copy of the tax invoice you received by email (please note this is not the email confirmation document you received).
Our checkout pages are protected by 128-bit SSL security provided by GeoTrust so it is safe to enter your personal information and credit card details.
Gift certificates are delivered via email to the nominated person using the Recipient's Name and Recipient's Email fields on the gift certificates page.
Gift certificates can be purchased for any amount up to $1000.
Gift certificates are non-refundable
Gift certificates expire after 12 months